PERTH GLORY TERMS AND CONDITIONS
MEMBERSHIP 2024/25

These terms form a legally binding contract between you (the Member) and Perth Glory Football Pty Ltd (ACN 673947905) Perth Glory Football Pty Ltd (ACN 673 947 905) trading as the Perth Glory Football Club (PGFC or the Club). By purchasing a PGFC Membership, you expressly agree to be bound by and comply with these terms and all applicable laws and regulations relating to these Terms.

1. Membership Rights

PGFC reserves the right to change all or any of the package details enclosed in the 2024/25 Membership Brochure, collateral, website and accompanying application forms, including changing allocated and general admission seating. In the Club's absolute discretion, the Club reserves the right not to accept an application for Membership. PGFC reserves the right to cancel your Membership at any time if, and restrict that Member from purchasing Memberships in the future if:

a)      in the opinion of the Club, the Member engages in any unbecoming conduct which is prejudicial, or likely to be prejudicial, to the interests or reputation of the game, PGFC, Football Australia (FA), Australian Professional Leagues (APL) or any of their sponsors; or
b)      the Member breaches these Terms.

Once an application for Membership is sent to the Club, you will receive a confirmation email. Your Membership purchase is final and cannot be cancelled for any reason during the purchased season. It is a condition of sale that any Membership or Ticket must not, without prior written consent of the Club, be resold nor used for advertising, promotion or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services. If a Membership or Ticket is sold or used in breach of this condition, the bearer of the Membership may be denied admission without prejudice to any other right available to the Club.   

2. Membership Terms 

2.1           By default, Memberships will be placed on the Paperless Auto-Renewal Payment Plan, which consists of 7 equal instalments with all payments equivalent to the total package price divided. The initial amount is due immediately and the remaining 6 payments will be spread equally over 6 months to be deducted on the 15th of each month. Members also have the option to make a one-off payment by submitting a request form before the cut-off on Wednesday, 26 June 2024. By becoming a member, you accept the terms and conditions and that your membership seat/s will automatically be renewed each season unless you choose to opt-out during relevant renewal periods to be announced by the Club. Country Memberships will automatically revert to an 'annual' payment, deducting the total amount in one instalment. Country Membership must be paid in full upfront. Families (classed as residing at the same address) may purchase up to 3 Country Memberships per season. Any additional Country Memberships purchased online will be cancelled and refunded.
2.2 PGFC Members will have a minimum of 28 days from the original notification sent by the Club to opt-out and/or request changes before Memberships are renewed. By becoming a PGFC Member, you automatically accept these terms and conditions. After this date, any seats not renewed will be released, and the Member will have no further rights concerning the seat. Seat location will be determined at the time of purchase and is not subject to change by the Member at any time. The Club may ask Members to change seats for allocation purposes. Seating remains at the discretion of the Club at all times and is subject to availability. All prices listed via the website and the Membership Brochure are inclusive of all fees and GST.
2.3 You will be entitled to the Club Membership benefits in the category applied and paid for. Club Membership does not entitle you to any other rights except as expressly set out in these Terms. Specifically, Club Membership does not entitle you to entry into Finals Series fixtures; however, you may have priority access to purchase tickets. Club Members do not have the right to attend or vote in any Club meeting or participate in any dividend entitlement of any nature whatsoever.
2.4 Members receive 10% of all merchandise purchased through the official Club Team Store, excluding sale items, gift vouchers, and personalisation.
2.5 Member's $10 Merchandise Birthday Vouchers are not redeemable for cash or transferable in any way and are ONLY redeemable at the PGFC Team Store. You will receive $10 off your purchase with any purchase over $50 at the Perth Glory team store located at 70 Parry Street Fremantle. Member Birthday Vouchers cannot be used on sale items, gift vouchers or personalisation. The Member's Birthday Voucher is valid for 1 month (30 days) from the day the email is sent. Please be aware you may be asked to provide your DOB or Member number upon redemption.
2.6 Club Membership commences on the date the Club accepts your Membership and continues until the conclusion of the relevant A-League season, provided all payments are kept up to date, and your Membership is not cancelled or terminated earlier by the Club in accordance with these Terms.
2.7 Membership cards must be presented for entry at each home-fixtured game to gain entry (excluding Deep Purple & Country). Deep Purple & Country Members require a hard copy ticket, be that paper or electronic, which will be issued to Members before the game by PGFC. PGFC require a minimum of 15 business days' notice for all ticket requests to be guaranteed.
2.8 All Members must take responsibility for updating all personal details by using their unique log-in to the Membership portal, by calling the Club on 08 9492 6000 or by emailing membership@perthglory.com.au. PGFC communicates to Members via email and holds no responsibility for Members not receiving any communications due to personal details not being updated.
2.9 Replacement of any lost, stolen, or damaged Membership cards will incur a $15.00 reprint fee per card which must be paid upfront. Once a Membership card is reported lost/ stolen, the card will immediately be cancelled, with barcodes becoming inactive. Should the replacement card not be available for the next home game, you can visit the Membership desk, to be issued as a lost ticket voucher. The Membership desk is located at Gate 1 at HBF Park on match day. Photo ID will be required when collecting from the Membership desk.
2.10 Children under 3 at the time of purchase are admitted free, permitted they do not occupy a seat of their own and sit on an adult's lap.
2.11 To qualify for a Junior Membership, the child must be 16 years old or younger at the time of purchasing the Membership.
2.12 A Family Membership consists of 2 x adults and 2 x children or 1 x adult and 3 x children. Children must be 16 years or younger at the time of purchase. Additional junior Members can be added to each Family Membership at a reduced rate when purchased in the one transaction with a Family Membership by contacting the Membership Team directly. Children under 3 at the time of purchase are admitted free if they sit on an adult's lap. If a seat is required, you will need to pay the applicable junior rate.
2.13 Concession Membership applies to Australian Aged Pension, Seniors Card, Military Pension and Disability Pension card (carer is admitted free of charge with valid proof of companion card in conjunction with a purchased concession Membership). PGFC accepts the Companion card and Full-time Tertiary students with Student ID. Proof of eligibility for child and concession Membership MUST be available for display on entry into the venue and at the point of sale.
2.14 Members wishing to sit within an organised active supporter group must purchase a Shed Membership, which is situated in the dedicated area. For those under 18, we recommend purchasing a Silver membership, enabling you to sit in the North blocks of HBF Park closest to the Shed.
2.15 PGFC season Memberships do not include entry to Football Australia's Alternate Market Match' fixture or Australia Cup fixture, even if the game is in Perth.
2.16 Membership cards are transferable and will allow entry to patrons regardless of the printed name on the card. However, each Ticket will only permit one (1) entry per Match. Adults and concession holders may not enter on a child's Membership card, and adults may not enter on a concession Membership card. Members may visit a Ticketmaster Ticket Box on Match Day to pay the difference and upgrade to the correct category.
2.17 If any instalment is not paid on schedule, you hereby consent to PGFC reprocessing any outstanding instalments within 7 days of the initially rejected instalment without notification to the Member. At the discretion of PGFC, if an instalment payment is missed, you will be charged additional instalments at the next scheduled payment date to catch up on your payments, and a $10 fee will be charged for any failed payments. PGFC reserves the right to cancel the Membership without notice to the Member due to non-payment, with all rights forfeited by the Member and no refund given for any payments made. If your credit card details change, it is your responsibility to inform the Membership Team via (08) 9492 6000 or update your card details via the online portal and email us for notification.
2.18 Membership loyalty is based on consecutive years of Membership only. Should you miss a year of memberships, your tenure restarts as a first-year Member.

3. PGFC "Paperless Auto-Renewal" (PA-R) Terms and Conditions

3.1          By default, Memberships will be placed on the Paperless Auto-Renewal Payment Plan, which consists of 7 equal instalments with all payments equivalent to the total package price. The initial amount is due immediately and the remaining 6 payments will be spread equally over 6 months to be deduced on the 17th of each month. The PGFC PA-R conveniently auto-renews Members Memberships from year to year. PA-R will, by default, begin on the 6-month instalment plan unless otherwise elected during the 28-day renewal period as specified by the Club. PA-R can only be used with a valid MasterCard or Visa. Payment plans are not available via EFTPOS cards, including savings and chequing accounts.
3.2 You acknowledge that membership fees may increase from season to season. PGFC will provide reasonable prior notice of any changes to Membership fees.
3.3 You will have 28 days from the date of the Club's notice to advise the Club of any changes or upgrades you wish to make to your membership package or to notify PGFC in writing if you do not wish to roll over your Membership into the next season. The Club will also send a reminder before the PA-R rollover. Strict timeframes apply. If you do not notify the Club that you do not wish to roll over your Membership during this period, you will be taken to have agreed to your Membership being rolled over. Members can opt out of the automatic renewal by submitting the appropriate form during the renewal window.
3.4 If you wish to change your nominated credit or debit card from which payments are deducted at any time, you will need to contact Membership Services on 08 9492 6000. Each Member is responsible for ensuring that: (a) the credit card details you have provided are correct, including notification should the expiry date change within the program; (b) you have sufficient clear funds available in the nominated account on the scheduled drawing date.
3.5 Any junior or concession member who no longer meets age restrictions will automatically be upgraded to the correct membership level. This information will be outlined in the renewal rollover communication. This also applies to junior members that are part of family memberships.
3.6 You must ensure that:

1.     The credit card details you have provided are correct, and notify PGFC immediately should the expiry date change within the 6-month plan;
2.    You have sufficient clear funds on your nominated MasterCard or Visa credit or debit card on the scheduled instalment date.

3.7 Any person who holds a concession membership (including as a claim of concession status resulting from an upgrade in accordance with paragraph 5) must provide proof of concession. Your concession card must be valid for the whole season. New concession details are to be provided at the time of purchase and again when the card expires. Failure to do so may result in your application automatically being processed as an adult membership or refusal of entry at the gates.
3.8 If your payment is returned or dishonoured by your financial institution, PGFC will contact you to request immediate payment. Any fees levied to you by your financial institution will be payable by you.
3.9 PGFC may action the following on your Membership if your drawing is dishonoured by your financial institution:

1.      A $10 failed instalment fee will be charged on all failed instalments.
2.    Your Membership card will be suspended if any payments are outstanding before game day.
3.    If your payment defaults on four (4) consecutive occasions, your Membership will be suspended, and your seat may be released for sale for the next Match.
4.   If your payment defaults on five (5) consecutive occasions, your Membership will be cancelled

3.10       Your Membership may, at the discretion of PGFC, be reinstated upon payment of the overdue amount. Where a payment appears in arrears by more than 90 days, the Club reserves the right to cancel your Membership
3.11 Members with outstanding debt will be unable to renew their Membership until all outstanding money owed is paid
3.12 Members use the PA-R program at their own risk entirely, and PGFC accepts no liability for any matter arising from your use of the program.
3.13 If you believe a withdrawal has been initiated incorrectly, please contact PGFC Membership Services via 08 9492 6000.

Monthly PA-R, NEW Members

Direct monthly payments will be deducted in 7 equal instalments, with all payments equivalent to the total package price.
The total package price is divided by 7, with the initial amount due immediately and the remaining 6 payments to be spread equally over 6 months.
The 1st payment of your instalment will be deducted upon receipt of your application and then monthly on the 15th of every month via a nominated VISA or MasterCard only. There is a $1 administration fee for every scheduled payment, the maximum amount being $6 per transaction. i.e. for those purchasing multiple Memberships, you will only be charged one fee provided the Memberships are part of the one transaction.

Payment Periods are from the date of purchase through to 15 March 2025. Instalment due dates will fall on the 15th of each month. 

Any purchases made after 30 Sep 2024 will have an initial catch-up payment to bring monthly instalments up-to-date. The catch-up payment will vary depending on the month the membership purchase is made. Monthly instalments will then commence on the 15th day of each month, concluding March 2025.

4. Cancellation, Fees and Exchanges

Due to the operational needs of the Club, the Club may be required to act on short notice (including, but not limited to, when there is a late change of match days, venue or a Force Majeure Event, including Covid-19) and the Club will have the right, at its sole discretion, to: change all or any of the package details, name, pricing, benefits, inclusions, venue, admission conditions, ticket inclusions or scheduling, including changing allocated and general admission seating areas at any time. The Club will use its reasonable endeavours to provide compensation options to the value of the original benefit.

4.1 Once your Membership application is submitted to the Club, you cannot cancel your Membership.
4.2 Dishonoured credit card payments: if your bank declines a credit card payment, you will be contacted regarding an alternate form of payment. If the further payment option is unsuccessful, your order will be removed from the seating allocation queue.
4.3 The Club's use of HBF Park is subject to the terms of the venue agreement between the Club and HBF Park. The Club's A-League home games have been scheduled to minimise the prospect of Matches being cancelled; however, you acknowledge that all Matches are subject to cancellation or rescheduling to another venue, time or date for any reason.
4.4 If a Match is cancelled, rescheduled to a venue outside of the Perth Metropolitan area or played without a crowd in attendance, the Club may offer other reasonable compensation, taking into account the totality of the Member Benefits. Any exchange entitlement must be applied for in accordance with instructions and time frames issued by the Club from time to time.
4.5 Subject to your Consumer Rights, you cannot obtain a refund or exchange your Ticket if: (a) the date or time of, or teams participating in, a Match changes after the date you purchased your Ticket; (b) the Match is rescheduled to another venue in Perth; or (c) after a Match has started it is cancelled for any reason.
4.6 Subject to the Competition and Consumer Act:

1.     the Club is not liable to you for any loss or damage you suffer as a result of the A-League or any Match being cancelled, postponed or changed; 
2.    the Club disclaims the existence of any common law duty of care to you and any holder of the Ticket.

4.7 The Club will not replace your Ticket if lost, stolen, forgotten, damaged, forged or unreadable.
4.8 You will bear the prevailing replacement fee(s) for replacing a lost, stolen or damaged Ticket.
4.9 The Club reserves the right to cancel a Membership at any time if, in the opinion of the Club, a Member engages in Disruptive Behaviour.
4.10 The Club reserves the right to immediately cancel or suspend a Membership at any time if, in the opinion of the Club, a Member engages in the misuse of their season ticket/Membership card.
4.11 PGFC reserves the right to cancel the Membership in accordance with these Terms, with all rights forfeited by the Member with no refund given for any payments made.
4.12 Members outside of Australia will need to pay additional postage charges for the members' pack if they are unable to provide an Australian address. The country of the postal address determines the postage charge.
4.13 An additional $1.00 Administration Fee will be charged on each instalment via the PA-R
4.14 Should the club agree to provide a refund, an administration fee of $30 per Membership will be retained to cover fulfilment costs, assuming the Membership has already been supplied or produced. 

5. Payment Methods

The Club accepts payment of Membership in the following capacities:

1.     Cash or Eftpos (in-person transactions only)
2.    Credit or Debit Card (Mastercard or Visa only)
3.    Cheques will be accepted only when necessary
4.   Please note: The Club charges for Membership in Australian Dollars and is not responsible for any loss caused as a result of the use of foreign currency.

6. Ticket Conditions

In respect of all Ticket/s you receive as part of your season ticket or Club Membership, you must comply and must ensure that each subsequent holder of any of your Tickets complies with (a) these Terms; (b) the ticketing conditions as set out on the back of the Tickets; and (c) the rules and regulations of HBF Park, including terms of entry and any restricted or prohibited items.

You must comply with FA's Terms of Admission (available on www.footballaustralia.com.au). You must not enter the playing enclosure of a venue at any time, and if you do, you may be fined, expelled from the venue or banned from attending further Matches and subject to legal action. If you are expelled from the venue, you will not be entitled to a refund on any part of your Membership.

7. Rewards Booklet

FUNDAY ENTERTAINMENT GROUP (Outback Splash and Wanneroo Botanic Gardens)
Rewards book for 2023/24 Perth Glory Members receive 25% off entry price to Outback Splash and Wanneroo Botanic Gardens.
Expires June 30, 2024
Terms & Conditions: 25% off entry price to all Perth Glory 2023/24 Members upon presentation of current Member Card at Outback Splash and the Wanneroo Botanic Gardens Mini Golf.

ZAMBRERO
10% off Zambrero's when you present your Membership Card.
Expires September 30, 2024
Terms & Conditions: Offer only valid in Western Australia Zambrero restaurants. Perth Glory Membership must be presented to redeem offer. Discount only available with the minimum purchase of a small burrito, small bowl, small nachos, quesadilla and taco. Offer not valid with any other discount or promotion. 

ALH Group (Leisure Inn, The Wanneroo, Hyde Park Hotel and the Albion).
50% off total bill for all 2023/24 Perth Glory Members at four selected ALH Group Locations upon presentation of voucher and Membership Card.
Expires September 30, 2024
Terms & Conditions: 50% off total bill for all Perth Glory 2023/24 Members at ALH Group Locations upon presentation of current Membership Card and Rewards Book Voucher (one-off use only). Discount to a maximum of $100. Must not be used in conjunction with other offers. Excludes Christmas Day. Food must be included.

EVENT CINEMAS
Ticket offer in place as one-off voucher - $18 ticket. 2023/24 Perth Glory Members can use offer to purchase up to four tickets at $18 price.
Expires September 30, 2024
Terms & Conditions: Present voucher at the candy bar to redeem your $18 ticket (maximum 4 tickets per transaction). Must be a Cinebuzz Member to get offer. Cinebuzz is free to join at cinebuzz.com.au. Surcharges apply for V-Max and 3D plus $1 for 3D glasses. Only the original ticket will be accepted and must be surrendered on redemption. Not valid online. Not valid for Gold Class, Premium Seating concepts like recliners, public holidays, Saturdays after 5pm, alternate content, special events or with any other offer. Valid at Event Cinemas Innaloo and Whitfords.

FUNLAB (Strike Bowling and Holey Moley Mini Golf Club).
Strike: $15 for one game of bowling, up to 32% off regular price.
Terms & Conditions: Discount is valid on one game of bowling for an adult, at all Strike Bowling in WA (Forrest Chase, Carousel, Fremantle, Karrinyup) from Sunday to Wednesday. Online booking at www.strikebowling.com.au before visit is required. Enter the code at checkout to redeem, cannot be used in conjunction with other offers. Offer available from October 1, 2023- May 31, 2024.
Holey Moley Mini Golf Club: $13 for 9 holes of mini golf.
Terms & Conditions: Valid on one game of 9 holes mini golf for an adult, at all Holey Moley mini gold clubs in WA (Northbridge, Carousel, Fremantle, Karrinyup) from Sunday to Wednesday. Online booking at www.holeymoley.com.au before visit is required. Enter the code at checkout to redeem, cannot be used in conjunction with other offers. Offer available from October 1, 2023- May 31, 2024.

PERTH GLORY OFFERS
Birthday Parties
Rewards book for 2023/24 Perth Glory Members receive a $50 discount on any full- priced PGFC Birthday Party package.
Expires May 31, 2024

Holiday Clinics
Rewards book for 2023/24 Perth Glory Members receive 25% off official Perth Glory Community Programs. Including our infamous Holiday Clinics and Girls for Glory Programs. 
Expires May 31, 2024

Merchandise
Rewards book for 2023/24 Perth Glory Members receive 10% off official Perth Glory Merchandise through the club Team Store. Discount available from the time of sign-up until May 31, 2024 and can be used online, in-store and on match days. Excludes sale items, gift vouchers and personalisation. 
Expires May 31, 2024

8. Limitation of liability

Nothing in this clause affects your rights under the Competition and Consumer Act or similar legislation under which the Club's liability may not be excluded, restricted or modified by private agreement.

If the Club is liable to you for any: (a) breach by the Club of any express term of these Terms; (b) breach by the Club of any term implied into these Terms under the general law; or (c) any tort committed by the Club (including negligence but not including fraud), the Club's liability to you is limited (at the Club's election) to the Club repaying any amounts paid by you under these Terms or supplying or resupplying any Tickets to which you are entitled in accordance with these Terms.

Subject to your Consumer Rights, (a) the Club is not liable to you for any loss or damage you suffer as a result of the A-League or any Match being cancelled, postponed or changed; and (b) the Club disclaims the existence of any common law duty of care to you and any holder of the Ticket.

The Club is not liable for any failure to perform its obligations pursuant to these Terms if such failure is due to a Force Majeure Event (including Covid- 19).  If a failure by the Club to perform its obligations is caused or anticipated due to a Force Majeure Event, the Club's performance of its obligations will be suspended.

9. General

The Club may choose, in its absolute discretion, not to enforce these Terms in some cases without affecting its right to enforce them in other cases.

These Terms are governed by the law applicable to Western Australia, and each party submits to the jurisdiction of the Western Australian Courts.

These Terms are the entire agreement between PGFC and you in respect of its subject matter and supersedes any prior agreement, representation or promotional material.

10. Definitions

In these Terms:

A-League is known as the national club competition staged by APL( Australian Professional Leagues) known as the A-League (or a name as otherwise notified by APL).

Consumer Rights means any rights of a Member pursuant to the Competition and Consumer Act or similar applicable legislation;

FA means Football Australia Limited, which is the national governing body of Football in Australia.

Force Majeure Event means any circumstance beyond the reasonable control of the Club's control which results in the Club being unable to observe or perform an obligation under these Terms.  Such circumstances include but are not limited to:

(a)           acts of God, lightning strikes, earthquakes, floods, storms, explosions, fires, pandemics (Covid-19) and any natural disaster;
(b)           acts of war, acts of public enemies, terrorism, riots, civil commotion, malicious damage, sabotage and revolution;
(c)           industrial strikes; and
(d)           specific weather events adversely affecting or likely to adversely affect the provision of the Services;

Match means a match in the A-League in which PGFC participates in at the date, time and venue and against the opposing team as specified on www.footballaustralia.com.au from time to time, but excludes the Finals Series, FFA Cup and any other match, competition or tournament staged or sanctioned by FFA.

Member Benefits mean PGFC Members-only newsletters, PGFC plastic Members card, access to Members' events, priority rights to purchase tickets to any finals series match at HBF Park.

Ticket: an entry ticket to a Match forming part of a Membership